Privacy Policy

This Privacy Policy explains how Scale Social LLC("Scale Social", "we", "us") collects, uses, and protects personal information in connection with our websites and software services (the "Services").

1. Information we collect

• Contact information you provide when you reach out to us or sign up for the Services — such as name, email address, and company details.
• Account and billing information needed to provide and invoice paid Services. Payment card details are processed by our payment providers and are not stored on our systems.
• Usage information generated when you use the Services — such as log data, device and browser information, and IP address — used for security, reliability, and product improvement.
• Customer Content that business customers submit to the Services, which we process on their behalf and under their instructions.

2. How we use information

• to provide, maintain, and improve the Services;
• to respond to inquiries and provide customer support;
• to process billing and manage accounts;
• to protect the security and integrity of the Services, including fraud and abuse prevention;
• to comply with legal obligations.

We do not sell personal information, and we do not use Customer Content for advertising.

3. How we share information

We share personal information only with:

• Service providers that support our operations (such as cloud hosting, payment processing, and email delivery), bound by contractual confidentiality and data protection obligations;
• Professional advisers and authorities where required to comply with law, enforce our agreements, or protect our rights;
• A successor entity in connection with a merger, acquisition, or sale of assets, subject to this Policy.

4. International transfers

We are headquartered in the United States and may process information in the United States and other countries. Where required, we use appropriate safeguards for cross-border transfers of personal information.

5. Data retention

We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Customer Content is retained according to the applicable customer agreement and deleted or returned on termination, subject to legal retention requirements.

6. Security

We apply technical and organizational measures appropriate to the risk — including encryption in transit, access controls, and least-privilege practices — to protect personal information against unauthorized access, alteration, or loss.

7. Your rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your personal information, to object to processing, and to data portability. You can exercise these rights by contacting us at hejiangxia@scale-social.com. If you are in the European Economic Area or United Kingdom, you also have the right to lodge a complaint with your local supervisory authority.

8. Children

The Services are business tools intended for adults. We do not knowingly collect personal information from anyone under 18.

9. Changes to this Policy

We may update this Policy from time to time. We will post the updated version on this page with a revised effective date.

10. Contact

Scale Social LLC
412 West 7th Street, Clovis, NM 88101, United States
hejiangxia@scale-social.com